How can we help?

Get help with your homely account, verification, property listings, viewings, offers, and messages.

Browse by category

• Getting started

  Create your account and find the right team to help.

• Signing in and passwords

  Sign in, reset your password, and verify a new device.

• Verification

  Complete email, phone, and identity verification.

• Your account

  Update your details, manage sessions, and make privacy requests.

• Messages and notifications

  Get help with conversations, notifications, and email preferences.

• Properties and listings

  Find homes and manage your property listing.

• Viewings

  Request a viewing, check its status, or manage your availability.

• Offers and transactions

  Follow negotiations and understand the next step in your transaction.

• Home services

  Use property calculators and continue a home-loan application.