Continuing a home-loan application

Use the available application action and understand the status shown in homely.

1. Open the home-loan option in homely.
2. Review your application’s displayed status and any available continuation action.
3. If directed to an online application, continue there. If offered “Speak to an expert”, use that option for assistance.
4. Check the partner’s messages for any further steps.

Understanding the status

Statuses such as being contacted, preparing an application, submitted to banks, and receiving an offer describe different stages. Submission is not approval. If an active application is already shown, continue that application using the available action.

For questions about the application itself, follow up with the home-loan partner. If the action in homely does not open or the displayed status appears incorrect, contact homely support.