homely Help Center

Transaction steps that are locked or not progressing

Read the step’s message and check the earlier action it depends on.

  1. Open the transaction and select the step you want to continue.
  2. Read its status and any explanation of what must happen first.
  3. Use the displayed button to return to the earlier step, where one is provided.
  4. Check the available actions there before returning to the transaction overview.

Conveyancer and financing steps depend on agreed terms. Later steps may show messages about signing, lodgement, registration, or funds being released.

General support

Tell support which step is affected and the status or message displayed.

[email protected]