Messages not sending or loading

Check a property conversation when a message cannot be sent or opened.

1. Open the conversation for the property you want to discuss.
2. If homely asks you to sign in or complete verification, follow that prompt.
3. If the conversation does not load, check your connection and reopen it.
4. Before sending again, check whether your earlier message appears in the conversation.

Messaging is unavailable

A message that messaging is temporarily unavailable is different from a missing conversation. Follow any action shown in the app. If the property no longer exists or the conversation remains unavailable, contact support with the visible message.