homely Help Center

Pending, cancelled, or rescheduled viewings

Check the current viewing status before making plans or changing a booking.

A request is still pending

Open the viewing and its property conversation to check for a response. A pending request still needs confirmation. Use the conversation if you need to clarify arrangements with the other person.

Change or cancel a viewing

  1. Open the existing viewing.
  2. Use the available reschedule or cancellation action and read its confirmation.
  3. For rescheduling, choose an available time and check the resulting request status.
  4. Check the updated details before attending.

A cancelled viewing should not be treated as an appointment. Listing changes can also cancel pending or upcoming viewings. Check the current listing and request a new time if it remains available.

General support

If the displayed status or time does not match a completed action, contact support.

[email protected]