Unable to complete verification or access your account

Find the next step when verification or account access cannot continue.

Read the message shown in homely and follow the action it offers. A verification step still in progress, an expired code, and an account-access message need different next steps.

1. Note the screen title and visible message.
2. If the app offers a retry or resend action, follow the instructions and availability shown there.
3. If access is restricted, or there is no action you can complete, contact support.

Include what you were trying to do and approximately when the message appeared. Support can help with the next step, but an article cannot determine the outcome of an individual account enquiry.